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Frequently Asked Questions
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Does everyone need a membership?Yes. Seasonal memberships are required for each member of your party attending the property. Memberships must be registered ONLINE and by each person individually for the waiver acknowledgement. Make certain all guests are registered prior to arrival. A $15 additional fee per person arriving unregistered will be applied to the booking. A new membership is required for each season at Eagle Creek.
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What is your cancellation policy?30+ Days Out - A fee equal to 15% of total booking will be applied as a cancellation fee against any bookings cancelled within 30+ days of arrival date. 15-29 Days Out - A fee equal to 30% of total booking will be applied as a cancellation fee against any bookings cancelled within 15+ days of arrival date. 7-14 Days Out - A fee equal to 60% of total booking will be applied as a cancellation fee against any bookings cancelled within 7+ days of arrival date. 3-6 Days Out - A fee equal to 80% of total booking will be applied as a cancellation fee against any bookings cancelled within 3+ days of arrival date. No refunds will be given to bookings cancelled within 48 hours of arrival date.
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How do I check in?Check-in starts at 2:00 pm on the day of your reservation. Early check-in may be available only with prior arrangement. When you arrive at the gate, please call the number on the sign with the full name on the reservation and your site information. Check-in ends at 8:00 pm. If you may be late contact us to make alternate arrangements. Late arrivals without prior arrangement may not be accommodated. Each individual guest must have a membership – have your party register prior to arrival.
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What is included in my booking?30 AMP Serviced RV Sites 30 AMP Power – Please avoid excessive power use. Additional charges may apply. Water access – RV pressure regulator recommended. Fire pit 15 AMP Serviced RV Sites 15 AMP Power – Please avoid excessive power use. Additional charges may apply. Water access – RV pressure regulator recommended. (Misty Meadows Sites do not have water access, but are located near water access at the shower house) Fire pit Non-Serviced RV & Tent Sites Fire pit **Shady Pines tent sites are walk-in access only** Cabins Bed(s) Table/Chairs Natural gas heating Lantern Bring your own: Bedding and pillows Cooking instruments (camp stove, BBQ, etc.) Cooler(s) Additional battery powered lighting (cabins do not have power) Motel Rooms Bed(s) with bedding and pillows Table/Chairs Washroom (toilet, shower, sink) Towels (for shower use only) Coffee Machine and Pods Microwave Refrigerator (Rooms 7 and 8 only) Bring your own: Cooking instruments (camp stove, BBQ, etc.) Cooler(s) Towels for beach and other areas
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How do I order ice and firewood?Campers can order ice and wood in advance or on-site from our online store. You will need to be logged into a valid member account to access the store. Orders placed by 8pm will be delivered same day. Orders placed after hours will be delivered by 11am the next day.
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How do I check out?Check out time is 12 noon on your day of departure. Late check out may be available by arrangement. Your cabin, room, or site must be vacated by check out time unless prior arrangements have been made. Guests are welcome to remain on the property past check out time to enjoy the amenities and restaurant. Cabin and Motel guests can leave the room/cabin unlocked wit the key on the table at check out. Let management know of any problems or damage prior to departure. Additional charges may apply to any damages incurred. Please remove all waste and ensure site is set back to check in condition. RV Dumping must be done using an RV portable tank. RVs may not drive up to the dump station. Public drive up dump station is located in Alder Flats.
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